• Customer Service Speaker Shares 15 Customer Service Tips for 2015

    Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. For blog post of this video visit: http://ow.ly/GS6Yd Professional speaker and New York Times bestselling author, Shep Hyken shares 15 Tips for 2015 It’s a new year. As we kick off 2015, I thought I would share some of my favorite customer service tips. So, here are 15 customer service tips for 2015. 1. Get back to the basics of customer service. Be polite and say please and thank you. 2. Speaking of basics, use the customer’s name. It helps with building rapport. 3. Always do what you say you are going to do. If you say you’ll call back in five minutes, don’t make it ten. 4. Everyone has customers. Sometimes they are external – customers who pay you money. Sometimes they are internal – ...

    published: 06 Jan 2015
  • IKEA Poor Furniture and Poor Customer Service

    I purchased a PAX clothing rack on 15 Sep 2009. When I opened the box at home I discovered that one of the supporting screw (item no. 100751) was missing. I called the delivery person and asked for assistance; however, he claimed that I still able to assemble the clothing rack without the missing screw. The installation process was smooth until step 13; the worst thing was when we moved over the frame a little bit to install the backboard, its shape becomes not rectangular, the top-board was dropping first and then the two sideboards. Actually, the frame of the clothing rack was disassembling automatically. I inspected the broken boards and discovered all the fixing screws (item no. 112996 and 113434) were still inside the top and bottom boards but all the wood around the holes has broke...

    published: 27 Sep 2009
  • Sales Techniques - How to convince a customer to buy from you

    http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! "Hi Evan I have not read anything from the E-mail yet but already my heart is beating fast from excitement. Thank you so much. Just one problem that I have had and I hope you can help me with. I run a sound hiring company. Hiring out microphone, speakers and dj equipment for co-operate and commercial events, I'm so passionate about it that I dropped out of a mechanical engineering studies. Now I'm very good at this, but when it comes to designing a proposal to a potential customer or actually convincing a customer about my business I suck on that and really its pointless running a business and not have any customers. I have gone as far as sett...

    published: 15 Dec 2013
  • Gallery Furniture Customer Service

    Gallery Furniture has the most knowledgeable sales staff that can help you with all your furniture shopping needs. Our salespeople can speak over 30 different languages meaning top notch customer service for everyone. Gallery Furniture, Mattress Mack, Jim McIngvale

    published: 27 Aug 2007
  • Gallery Furniture Customer Service Rating

    Gallery Furniture customer Mr. Gomez rates the in home service he just received with Andrew. Gallery Furniture's customer service can't be beat

    published: 07 Apr 2016
  • King's Furniture Customer Service

    King's Furniture has so much to choose from, you're sure to find something to fit your style, or maybe something completely new! You'll find pieces that are classic... relaxed... contemporary... cozy... and fun! Find beautiful, functional additions to your home -- whether it's the living room, dining room, or bedroom. King's has an unbeatable selection of home furnishings and bedding, but it's the people who really make the difference. Customer service comes first! Visit King's in Madisonville or Princeton today.

    published: 27 Feb 2014
  • Interview with Customer Support Engineer at Cisco - Charles Stizza (Hosted by INE)

    Hosted by INE: http://goo.gl/cHDXC5 **** SoundCloud: http://goo.gl/VYT6gq iTunes: https://goo.gl/j1JR3O Twitter: http://goo.gl/a3wYoa ***** Join the ETCG Community and Ask Questions at: https://goo.gl/pkaITl Follow Eli's Research at: https://goo.gl/bWhfSM

    published: 25 Nov 2016
  • Office Furniture Customer Support In Irvine California

    www.BridgeCreekOffice.com Our sole mission is to provide quality services with emphasis on excellence and value to develop customer relations based on honesty, dependability, and integrity. Video created by www.VSAFilms.com

    published: 28 Apr 2017
  • Furniture Gold Coast With Exceptional Customer Service Thrown In For Free

    http://www.jigsawfurniture.com.au Let Andrew find you the right furniture for your home. If he hasn't got it he will find it for you. Currently we are located at Bundall on the Gold Coast and also service other areas including Brisbane, the Sunshine Coast and Northern Rivers.

    published: 26 Nov 2009
  • Customer Service Call Number Two

    Example of good service video #2

    published: 20 Jun 2008
  • The Furniture Scheme - Customer Service - John Jones

    published: 13 Jan 2013
  • Service with Heart - Furniture Shop - 30sec

    HKBN to Blanket Hong Kong with "Service with Heart" Campaign. Leveraging our pioneering "hardware" advantage of symmetric 100Mbps and 1Gbps broadband services, we are now laying our "software" advantage of superior customer engagement. Instead of the traditionally accepted mass hotline approach to customer service, each of our 500,000-plus broadband customers now enjoy the service of a dedicated account manager, similar to the service you would expect from a private bank.

    published: 14 Feb 2011
  • Techline USA - Great Customer Support - Thank You

    The piece of furniture is way beyond any warranty, yet Techline came through without any cost to me to provide a missing rail screw. Wonderful customer service. Highly recommend you purchase your business/home needs from this company. From their website: Techline USA is a leading manufacturer of medical commercial laminate casework, office furniture and millwork

    published: 04 Jun 2015
  • Custom Furniture World - Where Customer Service and Quality Matters by Dina Janicke

    http://www.CustomFurnitureWorld.com "If you are hesitant about shopping online, you needn't be, especially if you shop Custom Furniture World. We have an A+ rating with the Better Business Bureau, we carry only the highest quality pieces, and we are sticklers about providing excellent customer service. You need only read a few of our customer reviews to see that that is true. Our president and CEO, Dina Janicke, will settle for nothing less than perfection. You may not be able to touch the furniture on-line but we certainly have and can explain anything you need to know about the piece before you buy it. We never buy anything unless we have seen it in person, scrutinized it, and learned all there is to know about it. Whatever you need to feel comfortable about your purchase, we will cert...

    published: 29 Jun 2013
  • Example Client Video: Furniture Store

    We produced this video for a furniture store who have stores up and down the country. As part of the co-op it was very important to this client that customers understand their genuine desire to give great customer service. What was unique about this company was that all employees are part owners of the business. This company is all about its employees and how they genuinely care about the customer. The video was filmed over about two days. Footage was obtained from their flagship store in Coventry and the warehouse. The interviews took place in the studio and at Coventry. We have actually bought a lovely settee from AHF so we can not only vouch for their customer service but also the quality of their goods!

    published: 16 Sep 2014
  • Gallery Furniture-Personal Customer Service

    Gallery Furniture Senior Driver, Henry, shares another example of our truly personal customer service. http://www.galleryfurniture.com/custom-furniture

    published: 20 Nov 2014
Customer Service Speaker Shares 15 Customer Service Tips for 2015

Customer Service Speaker Shares 15 Customer Service Tips for 2015

  • Order:
  • Duration: 4:01
  • Updated: 06 Jan 2015
  • views: 5803
videos
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. For blog post of this video visit: http://ow.ly/GS6Yd Professional speaker and New York Times bestselling author, Shep Hyken shares 15 Tips for 2015 It’s a new year. As we kick off 2015, I thought I would share some of my favorite customer service tips. So, here are 15 customer service tips for 2015. 1. Get back to the basics of customer service. Be polite and say please and thank you. 2. Speaking of basics, use the customer’s name. It helps with building rapport. 3. Always do what you say you are going to do. If you say you’ll call back in five minutes, don’t make it ten. 4. Everyone has customers. Sometimes they are external – customers who pay you money. Sometimes they are internal – colleagues you work with. Sometimes they are both. Everyone has customers. 5. Let your customers know your name and how to contact you so if they are inadvertently disconnected, have another question, or there is any other reason they might need a “friend” at the company, they can easily get back in touch with you. 6. Respond quickly. Return calls, emails and any other types of requests quickly. 7. Be punctual for meetings. It’s expected you will be on time. It’s a sign of disrespect if you aren’t. 8. Monitor social channels for comments from your customers, and, once again, respond quickly. 9. Treat employees the way you want your customers treated, if not even better. What’s happening inside an organization is felt on the outside by the customer. 10. Some companies’ customer service people focus on one-call resolution. Try a no-transfer resolution. 11. Create a consistent experience. Everyone does their best every day. The customer wants and expects a consistent positive attitude from everyone he or she comes into contact with. 12. Empower people to make great customer-focused decisions. This comes through hiring the right people and training them properly. 13. Constantly train customer service. It may be short five or ten minute tips. It needs to be ongoing. Training isn’t something you did. It’s something you do. 14. Everyone always has two jobs: to do the job they were hired to do and to take care of the customer. 15. Be a customer service role model. Regardless of what you do for your company, be that person that everyone admires and wants to emulate. Don’t just read this list. Use this list! Choose the tips that resonate with you. Circle them. Then focus on one at a time; one each week. And, be sure to share this list with your colleagues. Maybe even your customers. Here is to 2015 being your best customer year ever! Happy New Year! To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. Copyright © MMXV, Shep Hyken - www.hyken.com Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 Category People & Blogs License Standard YouTube License Well, I hope you enjoyed this short lesson. Please be sure to visit my website, which is www.hyken.com. There you’ll find more information about my speaking programs, as well as over 350 customer service articles that you can read and share with your colleagues. Thank you very much for watching. This is Shep Hyken, reminding you, to Always Be Amazing.
https://wn.com/Customer_Service_Speaker_Shares_15_Customer_Service_Tips_For_2015
IKEA Poor Furniture and Poor Customer Service

IKEA Poor Furniture and Poor Customer Service

  • Order:
  • Duration: 2:50
  • Updated: 27 Sep 2009
  • views: 5134
videos
I purchased a PAX clothing rack on 15 Sep 2009. When I opened the box at home I discovered that one of the supporting screw (item no. 100751) was missing. I called the delivery person and asked for assistance; however, he claimed that I still able to assemble the clothing rack without the missing screw. The installation process was smooth until step 13; the worst thing was when we moved over the frame a little bit to install the backboard, its shape becomes not rectangular, the top-board was dropping first and then the two sideboards. Actually, the frame of the clothing rack was disassembling automatically. I inspected the broken boards and discovered all the fixing screws (item no. 112996 and 113434) were still inside the top and bottom boards but all the wood around the holes has broken off, the wooden dowels (item no. 101375) were damaged as well. Definitely, its designed and quality problems. When I complained to the customer service hotline, all I am getting is, the customer representative (Miss Yan Lui) asked me a million questions that felt were insulting. In the conversation, I repeated the assembling process point by point and a brief description of the damage. Finally, she decided its my responsibility because of incorrect installation. Of course, she refused my request for a replacement since she swapped their responsibility to me successfully. Indeed, the fixing screws and mounting points cannot well supporting the weight of the frame, it turns out that the frame becomes irregular and fall apart piece by piece. I dont believe Ikeas clothing rack cannot be moved before completion of assembling. I was extremely disappointed at Ikea poor furniture and customer service. This is not how a professional establishment runs business. Please be reminded customer service will risk their company reputation. For $780 in replacement, Ikea lost at least another $5,000 that I would have spent. In addition, I will not patronize Ikea again, and I intend on publicizing my experience in order to discourage others from shopping at Ikea and receiving the same poor treatment.
https://wn.com/Ikea_Poor_Furniture_And_Poor_Customer_Service
Sales Techniques - How to convince a customer to buy from you

Sales Techniques - How to convince a customer to buy from you

  • Order:
  • Duration: 9:48
  • Updated: 15 Dec 2013
  • views: 431139
videos
http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! "Hi Evan I have not read anything from the E-mail yet but already my heart is beating fast from excitement. Thank you so much. Just one problem that I have had and I hope you can help me with. I run a sound hiring company. Hiring out microphone, speakers and dj equipment for co-operate and commercial events, I'm so passionate about it that I dropped out of a mechanical engineering studies. Now I'm very good at this, but when it comes to designing a proposal to a potential customer or actually convincing a customer about my business I suck on that and really its pointless running a business and not have any customers. I have gone as far as setting really low prices and I think its because of the desperation to get work. How can I solve this Desperate: Raymond"
https://wn.com/Sales_Techniques_How_To_Convince_A_Customer_To_Buy_From_You
Gallery Furniture Customer Service

Gallery Furniture Customer Service

  • Order:
  • Duration: 0:31
  • Updated: 27 Aug 2007
  • views: 1363
videos
Gallery Furniture has the most knowledgeable sales staff that can help you with all your furniture shopping needs. Our salespeople can speak over 30 different languages meaning top notch customer service for everyone. Gallery Furniture, Mattress Mack, Jim McIngvale
https://wn.com/Gallery_Furniture_Customer_Service
Gallery Furniture Customer Service Rating

Gallery Furniture Customer Service Rating

  • Order:
  • Duration: 0:32
  • Updated: 07 Apr 2016
  • views: 53
videos
Gallery Furniture customer Mr. Gomez rates the in home service he just received with Andrew. Gallery Furniture's customer service can't be beat
https://wn.com/Gallery_Furniture_Customer_Service_Rating
King's Furniture Customer Service

King's Furniture Customer Service

  • Order:
  • Duration: 0:31
  • Updated: 27 Feb 2014
  • views: 6
videos
King's Furniture has so much to choose from, you're sure to find something to fit your style, or maybe something completely new! You'll find pieces that are classic... relaxed... contemporary... cozy... and fun! Find beautiful, functional additions to your home -- whether it's the living room, dining room, or bedroom. King's has an unbeatable selection of home furnishings and bedding, but it's the people who really make the difference. Customer service comes first! Visit King's in Madisonville or Princeton today.
https://wn.com/King's_Furniture_Customer_Service
Interview with Customer Support Engineer at Cisco - Charles Stizza (Hosted by INE)

Interview with Customer Support Engineer at Cisco - Charles Stizza (Hosted by INE)

  • Order:
  • Duration: 52:31
  • Updated: 25 Nov 2016
  • views: 13689
videos
Hosted by INE: http://goo.gl/cHDXC5 **** SoundCloud: http://goo.gl/VYT6gq iTunes: https://goo.gl/j1JR3O Twitter: http://goo.gl/a3wYoa ***** Join the ETCG Community and Ask Questions at: https://goo.gl/pkaITl Follow Eli's Research at: https://goo.gl/bWhfSM
https://wn.com/Interview_With_Customer_Support_Engineer_At_Cisco_Charles_Stizza_(Hosted_By_Ine)
Office Furniture Customer Support In Irvine California

Office Furniture Customer Support In Irvine California

  • Order:
  • Duration: 0:33
  • Updated: 28 Apr 2017
  • views: 32
videos
www.BridgeCreekOffice.com Our sole mission is to provide quality services with emphasis on excellence and value to develop customer relations based on honesty, dependability, and integrity. Video created by www.VSAFilms.com
https://wn.com/Office_Furniture_Customer_Support_In_Irvine_California
Furniture Gold Coast With Exceptional Customer Service Thrown In For Free

Furniture Gold Coast With Exceptional Customer Service Thrown In For Free

  • Order:
  • Duration: 1:06
  • Updated: 26 Nov 2009
  • views: 27125
videos
http://www.jigsawfurniture.com.au Let Andrew find you the right furniture for your home. If he hasn't got it he will find it for you. Currently we are located at Bundall on the Gold Coast and also service other areas including Brisbane, the Sunshine Coast and Northern Rivers.
https://wn.com/Furniture_Gold_Coast_With_Exceptional_Customer_Service_Thrown_In_For_Free
Customer Service Call Number Two

Customer Service Call Number Two

  • Order:
  • Duration: 2:24
  • Updated: 20 Jun 2008
  • views: 10452
videos
Example of good service video #2
https://wn.com/Customer_Service_Call_Number_Two
The Furniture Scheme - Customer Service - John Jones

The Furniture Scheme - Customer Service - John Jones

  • Order:
  • Duration: 1:47
  • Updated: 13 Jan 2013
  • views: 46
videos
https://wn.com/The_Furniture_Scheme_Customer_Service_John_Jones
Service with Heart - Furniture Shop - 30sec

Service with Heart - Furniture Shop - 30sec

  • Order:
  • Duration: 0:33
  • Updated: 14 Feb 2011
  • views: 219
videos
HKBN to Blanket Hong Kong with "Service with Heart" Campaign. Leveraging our pioneering "hardware" advantage of symmetric 100Mbps and 1Gbps broadband services, we are now laying our "software" advantage of superior customer engagement. Instead of the traditionally accepted mass hotline approach to customer service, each of our 500,000-plus broadband customers now enjoy the service of a dedicated account manager, similar to the service you would expect from a private bank.
https://wn.com/Service_With_Heart_Furniture_Shop_30Sec
Techline USA - Great Customer Support - Thank You

Techline USA - Great Customer Support - Thank You

  • Order:
  • Duration: 1:34
  • Updated: 04 Jun 2015
  • views: 37
videos
The piece of furniture is way beyond any warranty, yet Techline came through without any cost to me to provide a missing rail screw. Wonderful customer service. Highly recommend you purchase your business/home needs from this company. From their website: Techline USA is a leading manufacturer of medical commercial laminate casework, office furniture and millwork
https://wn.com/Techline_USA_Great_Customer_Support_Thank_You
Custom Furniture World - Where Customer Service and Quality Matters by Dina Janicke

Custom Furniture World - Where Customer Service and Quality Matters by Dina Janicke

  • Order:
  • Duration: 1:25
  • Updated: 29 Jun 2013
  • views: 1229
videos
http://www.CustomFurnitureWorld.com "If you are hesitant about shopping online, you needn't be, especially if you shop Custom Furniture World. We have an A+ rating with the Better Business Bureau, we carry only the highest quality pieces, and we are sticklers about providing excellent customer service. You need only read a few of our customer reviews to see that that is true. Our president and CEO, Dina Janicke, will settle for nothing less than perfection. You may not be able to touch the furniture on-line but we certainly have and can explain anything you need to know about the piece before you buy it. We never buy anything unless we have seen it in person, scrutinized it, and learned all there is to know about it. Whatever you need to feel comfortable about your purchase, we will certainly do it. We can answer your questions, send you samples, pictures of the piece, or anything else. We are at your service. Shopping is a fun experience and should continue to be so even when you are shopping on-line. By the time your furniture arrives, there will be no doubt about it. You will know you chose the right piece for your home. So if you have high standards and will settle for nothing less than the best, shop Custom Furniture World for all your decorating needs." You can find us here: https://www.customfurnitureworld.com/
https://wn.com/Custom_Furniture_World_Where_Customer_Service_And_Quality_Matters_By_Dina_Janicke
Example Client Video: Furniture Store

Example Client Video: Furniture Store

  • Order:
  • Duration: 2:38
  • Updated: 16 Sep 2014
  • views: 119
videos
We produced this video for a furniture store who have stores up and down the country. As part of the co-op it was very important to this client that customers understand their genuine desire to give great customer service. What was unique about this company was that all employees are part owners of the business. This company is all about its employees and how they genuinely care about the customer. The video was filmed over about two days. Footage was obtained from their flagship store in Coventry and the warehouse. The interviews took place in the studio and at Coventry. We have actually bought a lovely settee from AHF so we can not only vouch for their customer service but also the quality of their goods!
https://wn.com/Example_Client_Video_Furniture_Store
Gallery Furniture-Personal Customer Service

Gallery Furniture-Personal Customer Service

  • Order:
  • Duration: 0:38
  • Updated: 20 Nov 2014
  • views: 1987
videos
Gallery Furniture Senior Driver, Henry, shares another example of our truly personal customer service. http://www.galleryfurniture.com/custom-furniture
https://wn.com/Gallery_Furniture_Personal_Customer_Service
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